Who I Am
I am a designer, troubleshooter, and problem solver who loves working with WordPress and WooCommerce. I enjoy finding solutions while learning new things and expanding my skills.
Summary of Qualifications
- Site design and coding (HTML, CSS, and WordPress theming using PHP).
- Maintenance and updates of WordPress sites.
- Content and documentation writing and editing.
- Customer service with a proven track record of success.
- Website troubleshooting (from coding to functionality).
- Image and graphic editing (Adobe PhotoShop – Windows and Mac platforms).
- Experience working independently in a remote environment.
InMotion Hosting – Virginia Beach, VA: 2010 – 2017
Web Design Technical Team Lead: 2013 – 2017
- Investigated and resolved problems with WordPress, WooCommerce, and HTML websites.
- Prepared project scopes and estimates for additional requests.
- Trained and mentored team members in best practices for coding and site setup.
- Coached team members in identifying and implementing code for design and/or functionality requests.
- Educated team members and clients regarding functionality and plugins.
- Overhauled private department WordPress site for internal documentation of workflows, policies, tutorials, etc.
- Instructed and supported team members with project management and content organization.
Designer II: 2012 – 2013
- Design, coding, and launch of WordPress, OpenCart, and HTML sites.
- Project management of multiple simultaneous accounts from initial design through launch.
- Educated clients on best practices for usability, SEO, and site optimization.
- Trained clients to become proficient with WordPress.
Customer Community Team: 2011 – 2012
- Increased website traffic to support center by writing clear and informative support articles.
- Assisted customers and site visitors with web hosting and associated questions.
- Improved customer satisfaction by beta testing and documenting bugs on new Support Center prior to launch.
Tier 1 Technical Support: 2010 – 2011
- Balanced multiple tasks to quickly decipher and respond to customer requests.
- Efficiently answered a myriad of web hosting technical questions.
- Resolved customer complaints to minimize supervisor escalations and thrill customers.
Hagemeyer North America – Charleston, SC: 2007 – 2010
Data Consultant & Catalog Production Assistant
- Collected product data and images from vendors for standard product entries and custom catalog pages.
- Proofread and edited data for print and online catalogs.
- Imported product data into proprietary database.
- Analyzed images for resolution, size, and quality.
- Edited images to optimize size, resolution, and presentation.
- Matched and linked product data to images in proprietary database.
- Collaborated with Product Managers to ensure accuracy of product data.
‘Net Profits, Inc. – Virginia Beach, VA: 2005 – 2007
Marketing Assistant/Web Designer
- Website design and development of HTML websites.
- SEO friendly content writing and editing.
- Improved marketing efforts with research, documentation, and planning.
- Spearheaded training program for administrative employees.
Eimskip Logistics – Virginia Beach, VA: 2004 – 2005
- Coordinated bookings, pickups and rates for a variety of freight including vehicles, full container loads, and LTL.
- Processed vehicle documents for Customs Clearance.
- Input Bills of Lading into AS400 system.
- Assisted customers with shipping questions and concerns.
Integrated Logistics 2000 – Virginia Beach, VA: 2003 – 2004
- Quoted and scheduled expedited, spot/volume, truckload and general LTL shipments.
- Determined best carrier based on price, transit time, type of freight and/or other factors.
- Ensured proper dispatching of carriers and tracking of shipments.
- Resolved logistics service problems for clients.
- Facilitated department and office organization by creating and refining logistics forms and spreadsheets.
Education & Certifications
- A.A.S. Degree – Information Systems Technology
- Certificate – Web Development Specialist
- CIW Professional