Résumé

Who I Am

I am a designer, troubleshooter, and problem solver who loves working with WordPress and WooCommerce. I enjoy finding solutions while learning new things and expanding my skills.

Summary of Qualifications

  • Site design and coding (HTML, CSS, and WordPress theming using PHP).
  • Maintenance and updates of WordPress sites.
  • Content and documentation writing and editing.
  • Customer service with a proven track record of success.
  • Website troubleshooting (from coding to functionality).
  • Image and graphic editing (Adobe PhotoShop – Windows and Mac platforms).
  • Experience working independently in a remote environment.

Professional Experience

InMotion Hosting – Virginia Beach, VA: 2010 – 2017

Web Design Technical Team Lead: 2013 – 2017

  • Investigated and resolved problems with WordPress, WooCommerce, and HTML websites.
  • Prepared project scopes and estimates for additional requests.
  • Trained and mentored team members in best practices for coding and site setup.
  • Coached team members in identifying and implementing code for design and/or functionality requests.
  • Educated team members and clients regarding functionality and plugins.
  • Overhauled private department WordPress site for internal documentation of workflows, policies, tutorials, etc.
  • Instructed and supported team members with project management and content organization.

Designer II: 2012 – 2013

  • Design, coding, and launch of WordPress, OpenCart, and HTML sites.
  • Project management of multiple simultaneous accounts from initial design through launch.
  • Educated clients on best practices for usability, SEO, and site optimization.
  • Trained clients to become proficient with WordPress.

Customer Community Team: 2011 – 2012

  • Increased website traffic to support center by writing clear and informative support articles.
  • Assisted customers and site visitors with web hosting and associated questions.
  • Improved customer satisfaction by beta testing and documenting bugs on new Support Center prior to launch.

Tier 1 Technical Support: 2010 – 2011

  • Balanced multiple tasks to quickly decipher and respond to customer requests.
  • Efficiently answered a myriad of web hosting technical questions.
  • Resolved customer complaints to minimize supervisor escalations and thrill customers.

Hagemeyer North America – Charleston, SC: 2007 – 2010

Data Consultant & Catalog Production Assistant

  • Collected product data and images from vendors for standard product entries and custom catalog pages.
  • Proofread and edited data for print and online catalogs.
  • Imported product data into proprietary database.
  • Analyzed images for resolution, size, and quality.
  • Edited images to optimize size, resolution, and presentation.
  • Matched and linked product data to images in proprietary database.
  • Collaborated with Product Managers to ensure accuracy of product data.

‘Net Profits, Inc. – Virginia Beach, VA: 2005 – 2007

Marketing Assistant/Web Designer

  • Website design and development of HTML websites.
  • SEO friendly content writing and editing.
  • Improved marketing efforts with research, documentation, and planning.
  • Spearheaded training program for administrative employees.

Eimskip Logistics – Virginia Beach, VA: 2004 – 2005

Export Specialist

  • Coordinated bookings, pickups and rates for a variety of freight including vehicles, full container loads, and LTL.
  • Processed vehicle documents for Customs Clearance.
  • Input Bills of Lading into AS400 system.
  • Assisted customers with shipping questions and concerns.

Integrated Logistics 2000 – Virginia Beach, VA: 2003 – 2004

Logistics Planner

  • Quoted and scheduled expedited, spot/volume, truckload and general LTL shipments.
  • Determined best carrier based on price, transit time, type of freight and/or other factors.
  • Ensured proper dispatching of carriers and tracking of shipments.
  • Resolved logistics service problems for clients.
  • Facilitated department and office organization by creating and refining logistics forms and spreadsheets.

Education & Certifications

  • A.A.S. Degree – Information Systems Technology
  • Certificate – Web Development Specialist
  • CIW Professional